Privacy Policy

Last updated: August 1, 2026

PPJ Flowers Lakewood ("we," "us," or "our") operates the website ppjflowerslakewood.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order, or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect the following types of information:

a. Information you provide directly

• Name, email address, phone number, and mailing/billing address
• Recipient name, delivery address, and delivery instructions (for gift/flower orders)
• Payment information (processed securely through our third-party payment processor; we do not store full credit card numbers on our servers)
• Order history, gift messages, and special requests
• Any information you provide when contacting us via email, phone, or contact forms

b. Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your flower orders and deliveries
• Communicate with you about your order status, confirmations, and receipts
• Respond to customer service inquiries and requests
• Send promotional emails or special offers, if you have opted in
• Improve our Site, products, and services
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, such as payment processors, delivery/courier services, email service providers, and website hosting providers
• Legal authorities, if required to comply with a subpoena, court order, or applicable law
• Business transfers, if PPJ Flowers Lakewood is involved in a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings, though doing so may affect certain features of the Site, such as your shopping cart.

6. Your Rights and Choices

• You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any email we send.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
• Depending on your state or country of residence, you may have additional rights under applicable privacy laws (such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR) for EU residents), including the right to know what data we collect and the right to request deletion.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites (such as social media pages). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us